| Assistance/Questions |
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| Did you know that the answers to 98% of the questions can be located in the GUIDELINES posted on each of the Program’s pages?
It is important that you look before you contact us. |
Guidelines can be located at GUIDELINES | Telephone Option # |
| LENDER ONBOARDING | TRAINING (Program, Technical Web-based) USER ACCESS (Credentials, Disabled Access) |  |
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| eHPay Digital Payment of Compliance Fees! | |
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| SYSTEM ERRORS – TECHNICAL ASSISTANCE | |
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| PROGRAM ELIGIBILITY QUESTIONS: Please note that all eligibility details are in each of the Programs Guidelines found by selecting the Program Page | |
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| DEFICIENCIES: Deficiencies/Exceptions need to be uploaded; this includes LOE. You can see the issues with the loan online. If you have a specific question related to an eHousingPlus defi, you can contact us. | Deficiency status can be located on the Portal, please check | 5 |
| LOAN SPECIFIC: If you have any questions related to a specific loan already in our system, need to make changes that are locked or other borrower issues. Please note, files and fees are electronic. Do not mail files or fees. | |
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| UPLOAD OF COMPLIANCE FILES, DEFICIENCIES, AND MISSING DOCS | |
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Questions related to the Mortgage File (defis & status), DU Findings, DTI, Insurance, Collateral, Purchase, etc NEED TO BE ADDRESSED BY THE SERVICER DIRECTLY. |
Contact the servicer | |
| Lakeview Servicing | (855) 253-8439 opt 3 | |
| US Bank Servicing | (800) 562-5165 | |
Main Office
eHousingPlus
15175 Ludlam Rd, Suite 203
Miami Lakes, Florida 33014
Telephone: (954) 217-0817
Toll Free: (888) 643-7974
eHP Principals
Sue Denihan
Paloma Miranda
